Last updated: 1 May 2026
AKY Family (“we”, “us”, “our”) is a brand of AKY Trading Company, a sole proprietorship engaged in the sale of premium nuts and dry fruits. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit akyfamily.com or place an order with us. We comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 and the rules made thereunder.
1. Who we are
Data Fiduciary: AKY Trading Company
Brand: AKY Family
FSSAI Licence: 21026333000034
Email: akyfamilynuts@gmail.com
Website: https://akyfamily.com
2. Information we collect
We collect only the personal data necessary to fulfil your order and operate our website:
- Identity and contact data: name, billing and shipping address, email, phone number.
- Order data: products purchased, quantities, order value, delivery preferences.
- Payment data: processed directly by our payment gateway (Razorpay). We do not store card numbers, UPI PINs, or banking credentials on our servers.
- Technical data: IP address, browser type, device type, pages viewed, and similar usage data collected through cookies and analytics.
- Communication data: emails, messages, and reviews you send to us.
3. How we use your information
- To process and deliver your orders, including handing over delivery details to our courier partners.
- To send transactional communications: order confirmations, shipping updates, refund confirmations.
- To respond to your queries and provide customer support.
- To send marketing communications (only with your consent — you can opt out anytime).
- To detect and prevent fraud, abuse, and unauthorised activity.
- To comply with applicable laws (FSSAI record-keeping, GST invoicing, tax laws).
4. Cookies
We use cookies to keep you logged in, remember your cart contents, and understand how visitors use the site. You can disable cookies in your browser settings, but parts of the site (cart, checkout) may not work properly without them.
5. Sharing your information
We share personal data only with the following categories of recipients, and only to the extent strictly necessary:
- Payment gateway: Razorpay Software Private Limited, for processing payments. See Razorpay’s Privacy Policy.
- Courier partners: for order delivery (name, address, phone are shared on the shipping label).
- Hosting and analytics providers: Hostinger (hosting), Google Analytics (anonymous usage data).
- Legal authorities: when required by law, court order, or to protect our rights.
We do not sell, rent, or trade your personal data to third parties for their own marketing.
6. Data retention
We retain order and customer data for at least 8 years to comply with GST and tax record-keeping requirements. Marketing-related data is retained until you withdraw consent.
7. Your rights under the DPDP Act
- Right to access the personal data we hold about you.
- Right to correction of inaccurate data.
- Right to erasure of data no longer required (subject to legal retention obligations).
- Right to grievance redressal for any complaint regarding the processing of your data.
- Right to nominate another individual to exercise your rights in case of incapacity or death.
To exercise any of these rights, write to us at akyfamilynuts@gmail.com with your order number and a description of the request. We will respond within 30 days.
8. Children
Our products and website are intended for adults. We do not knowingly collect personal data of children under 18. If you believe a child has provided personal data to us, please contact us so we can delete it.
9. Security
We use HTTPS encryption, secure hosting infrastructure, and reasonable administrative safeguards to protect your data. No system is 100% secure, but we work to mitigate known risks.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent version. We encourage you to review the policy periodically.
11. Contact
Questions or grievances? Reach our Grievance Officer at akyfamilynuts@gmail.com. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.